At Basilio Com, customer satisfaction is important to us. This Refunds and Returns Policy outlines the conditions, time frames, and process for returning products purchased from our website. By placing an order with us, you agree to the terms stated below.
Return Eligibility
Products may be returned within 7 days from the date of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging with all accessories, manuals, and labels intact. Products showing signs of use, damage, or alteration may not qualify for a return.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or operational reasons. These exceptions, if any, will be clearly communicated at the time of purchase.
Return Process
To initiate a return request, customers must contact us within 7 days of receiving the product. Once your request is approved, return instructions will be shared. Products must be shipped back within 3 days of return approval. Items returned without prior approval may not be accepted.
Refund Policy
After we receive and inspect the returned product, refunds will be processed within 5 to 7 business days of approval. Refund eligibility is subject to product condition upon inspection. If a return does not meet the eligibility criteria, a refund may be declined.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Clear images or videos may be required for verification. Once confirmed, we will arrange a suitable resolution as per our policy.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect product.
Policy Updates
Basilio Com reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon being published on our website.
Contact Us
For return requests or questions regarding this policy, please contact us at:
Email: [email protected]